Contact us
Contact us about your Gem Visa
I would like to...
Customer Services team
0800 500 505 within New Zealand
+64 9 362 5432 from overseas
Hours of operation
Monday to Friday: 8:00am-6:30pm
0800 500 505 within New Zealand
+64 9 362 5432 from overseas
Hours of operation
Monday to Friday: 8:00am-6:30pm
Email or write to us
Gem Visa
PO Box 4058
Shortland Street,
Auckland, 1140
Twitter
Contact Gem Visa on Twitter
Contact Gem Visa on Twitter
Facebook
Contact Gem Visa on Facebook
Contact Gem Visa on Facebook
Retailer enquiries
- Looking to offer interest free start-up finance in your business? visit our retail merchant page for more information.
What to do if something goes wrong
We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
If you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access by:
Phone:
0800 735 192 within New Zealand
+64 9 375 0819 from overseas
Or write to us at:
GE Money PO Box 4058
Shortland Street
Auckland 1140
Attn: Customer Resolutions Team
If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to the Insurance and Savings Ombudsman Scheme (ISO). This scheme is independent, impartial and free to consumers. Contact details are:
Telephone: (04) 499 7612
Email: info@iombudsman.org.nz
Write to: Office of the ISO, PO Box 10-845 Wellington 6143
We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
If you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access by:
Phone:
0800 735 192 within New Zealand
+64 9 375 0819 from overseas
Or write to us at:
GE Money PO Box 4058
Shortland Street
Auckland 1140
Attn: Customer Resolutions Team
If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to the Insurance and Savings Ombudsman Scheme (ISO). This scheme is independent, impartial and free to consumers. Contact details are:
Telephone: (04) 499 7612
Email: info@iombudsman.org.nz
Write to: Office of the ISO, PO Box 10-845 Wellington 6143
Lost and stolen cards
- 24 hours every day
0800 500 505 within New Zealand
+64 9 362 5432 from overseas
- 24 hours every day
0800 500 505 within New Zealand
+64 9 362 5432 from overseas
Gem Visa is provided by GE Finance and Insurance trading as GE Money.