How do I request a credit limit increase on my Gem Visa?
Simply log into the Gem Visa Online Service Centre. Enter the new credit limit into the credit limit increase page and if approved, your increase will take place immediately. Register for the Online Service Centre today.
How do I pay my account?
If your personal circumstances have changed, and you wish to decrease your credit limit, please contact us on 0800 500 505.
With Gem Visa, it's easy to make payments when you need to. Just choose the method that suits you best: direct debit, automatic payment, or in person at your local PostShop.
How do I manage my account online?
The Gem Visa Online Service Centre allows you to manage your account at a time that suits you. This service allows you to check your account status and transaction history, maintain your account profile, make payments and request a credit limit increase. You can also access and print up to 7 years of statements.
How do I register for the online service centre?
On the Gem Visa homepage, in the top right hand corner you will notice the Online Service Centre buttons where you can register.
How do I change my contact details?
There are many ways you can update your contact details. The easiest is via the Gem Visa Online Service Centre or by contacting us on 0800 500 505 and following the prompts in the automated system.
How do I set up direct debit to pay my account?
Complete a direct debit request form and return to us.
How do I personalise my pin?
If you'd like to change your PIN to something easier to remember, simply call us on 0800 500505. Be sure to have a pen and paper handy and your card number then follow instructions to choose your own 4 digit PIN.