How do I request a credit limit increase on my Gem Visa?

Simply log into the Gem Visa Online Service Centre. Enter the new credit limit into the credit limit increase page and if approved, your increase will take place immediately. Register for the Online Service Centre today.

If your personal circumstances have changed, and you wish to decrease your credit limit, please contact us on 0800 500 505.

How do I pay my account?

With Gem Visa, it's easy to make payments when you need to. Just choose the method that suits you best: direct debit, automatic payment, or in person at your local PostShop.

How do I manage my account online?

The Gem Visa Online Service Centre allows you to manage your account at a time that suits you. This service allows you to check your account status and transaction history, maintain your account profile, make payments and request a credit limit increase. You can also access and print up to 7 years of statements.

How do I register for the online service centre?

On the Gem Visa homepage, in the top right hand corner you will notice the Online Service Centre buttons where you can register.

How do I change my contact details?

There are many ways you can update your contact details. The easiest is via the Gem Visa Online Service Centre or by contacting us on 0800 500 505 and following the prompts in the automated system.

How do I set up direct debit to pay my account?

Complete a direct debit request form and return to us.

How do I personalise my pin?

If you'd like to change your PIN to something easier to remember, simply call us on 0800 500505. Be sure to have a pen and paper handy and your card number then follow instructions to choose your own 4 digit PIN.

Who do I call if my card is stolen?

Call our Customer Services team on 0800 500 505.

If you're overseas call us on +64 9 362 5432.

Who do I speak to if I have a dispute about my interest free transaction?

If you have a dispute about your interest free transaction – for example, you have been given the incorrect promotion or interest free period - we kindly ask you to speak to your merchant to get this resolved.

What do I do if I'm unable to resolve the issue with the merchant?

If you're unable to resolve an issue directly with the merchant or you wish to make a complaint about our products or services, we have a free internal dispute resolution procedure, which you can access as follows:

Call us on: 0800 735 192
Or write to us at: GE Money, PO Box 4058 Auckland, Attn: Customer Resolution Team

If you have followed our internal dispute resolution procedure and your complaint remains unresolved you may refer the matter to the Insurance and Savings Ombudsman Scheme(ISO). This scheme is independent, impartial and free to consumers. Their contact details are:
Telephone: (04) 499 7612
Email: info@iombudsman.org.nz
Write to: Office of the ISO, PO Box 10-845 Wellington 6143